1-800-Balloons.com: Ordered balloons to be delivered which never ha...
A 1-800-Balloons.com customer review by GetHuman user ~BBANDAW from November 27th, 2017
Background on ~BBANDAW's case
GetHuman: ~BBANDAW - can you tell our other 1-800-Balloons.com customers when your case took place?
~BBANDAW: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~BBANDAW a list of common 1-800-Balloons.com problems)
~BBANDAW: "Change order" was why I was trying to call.
~BBANDAW's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BBANDAW: Ordered balloons to be delivered which never happened. Received an email two days later (after placing a call to complain that the delivery never happened) telling me they were sorry but the vendor they used in the area was no longer there.
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~BBANDAW: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BBANDAW: I'd give them a one out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~BBANDAW: For that I would say one out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~BBANDAW: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BBANDAW taken from his 1-800-Balloons.com customer service problem that occurred on November 19th, 2017.