1-800-Balloons.com: Part of our order was not delivered. Emailed th...
A 1-800-Balloons.com customer review by GetHuman user ~Unhappy Customer from November 26th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other 1-800-Balloons.com customers when your case took place?
~Unhappy Customer: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common 1-800-Balloons.com problems)
~Unhappy Customer: "Cancel order" was why I was trying to call.
~Unhappy Customer's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Part of our order was not delivered. Emailed them day of delivery as well as calling and leaving contact info for the next * days before getting through. Order was for * balloons and a bear. How do you only send one balloon when there were supposed to be *? Finally got small refund, but will never use them again.
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~Unhappy Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a three out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his 1-800-Balloons.com customer service problem that occurred on November 22nd, 2017.