1-800-Balloons.com: Save your money. Misrepresented product, substi...
A 1-800-Balloons.com customer review by GetHuman user ~used from November 21st, 2017
Background on ~used's case
GetHuman: ~used - can you tell our other 1-800-Balloons.com customers when your case took place?
~used: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~used a list of common 1-800-Balloons.com problems)
~used: "Change order" was why I was trying to call.
~used's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~used: Save your money. Misrepresented product, substituted inappropriate replacements for out of stock items, failed to send card upon delivery
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~used: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~used: I'd give them a two out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~used: For that I would say one out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~used: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~used taken from his 1-800-Balloons.com customer service problem that occurred on November 19th, 2017.