101phones.com: Ordered a phone, received it. The phone is defe...
A 101phones.com customer review by GetHuman user GetHuman-274429 from November 20th, 2017
Background on GetHuman-274429's case
GetHuman: GetHuman-274429 - can you tell our other 101phones.com customers when your case took place?
GetHuman-274429: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to 101phones.com, and if so, how?
GetHuman: And which of these common 101phones.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274429 a list of common 101phones.com problems)
GetHuman-274429: "Track order" was why I was trying to call.
GetHuman-274429's review of 101phones.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 101phones.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274429: Ordered a phone, received it. The phone is defective. It will cost $** in shipping to return it, and ***phones will not pay that cost. Talked to * different "customer service" representatives to try to get a positive answer. No luck.
GetHuman: Let's quantify your experience contacting 101phones.com. On a scale of 1 to 5, how easy is it go get help on a 101phones.com problem?
GetHuman-274429: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274429: I'd give them a three out of five on communication.
GetHuman: And what about 101phones.com's ability to quickly and effectively address your problem?
GetHuman-274429: For that I would say four out of five.
GetHuman: And finally- any advice for other 101phones.com customers?
GetHuman-274429: Call them early in the day or late. Don't forget any personal or account information you might need for 101phones.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274429 taken from his 101phones.com customer service problem that occurred on November 17th, 2017.
101phones.com
2.00 of 5 stars | 5 reviews
GetHuman-274429's 101phones.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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