23andMe: I got an agent in about two minutes and it took...

A 23andMe customer review by GetHuman user ~nothingreally from November 20th, 2017

Background on ~nothingreally's case

GetHuman: ~nothingreally - can you tell our other 23andMe customers when your case took place?
~nothingreally: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to 23andMe, and if so, how?
~nothingreally: I used the 800-239-5230 number I found for on the GetHuman 23andMe customer phone number page I was on: 23andMe Customer Service Phone Number
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~nothingreally a list of common 23andMe problems)
~nothingreally: "Complaint" was why I was trying to call.

~nothingreally's review of 23andMe customer service

GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothingreally: I got an agent in about two minutes and it took her about four minutes to find the answer to my question.
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~nothingreally: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothingreally: I'd give them a five out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~nothingreally: For that I would say four out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~nothingreally: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothingreally taken from his 23andMe customer service problem that occurred on November 19th, 2017.

23andMe

3.22 of 5 stars | 48 reviews

~nothingreally's 23andMe Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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