23andMe: excellent service, customer rep very helpful an...
A 23andMe customer review by GetHuman user ~molly keane from November 26th, 2017
Background on ~molly keane's case
GetHuman: ~molly keane - can you tell our other 23andMe customers when your case took place?
~molly keane: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~molly keane a list of common 23andMe problems)
~molly keane: "Question" was why I was trying to call.
~molly keane's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~molly keane: excellent service, customer rep very helpful and knowledgeable.My sample got lost in the mail, thought I would have to buy a new kit, but they are sending me a new one, no extra charges. And I don't have to re-register the code, which will be the same as the original.
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~molly keane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~molly keane: I'd give them a five out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~molly keane: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~molly keane: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~molly keane taken from his 23andMe customer service problem that occurred on November 22nd, 2017.