23andMe: Impossible to get through to these people. Whe...
A 23andMe customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other 23andMe customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common 23andMe problems)
~Anonymous: "Question" was why I was trying to call.
~Anonymous's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Impossible to get through to these people. When you do they direct you to the website and hang up. The whole experience is akin to a scam. STAY AWAY!!
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his 23andMe customer service problem that occurred on November 23rd, 2017.