ABCMouse: I spoke with the supervisor Laura and she was a...
A ABCMouse customer review by GetHuman user ~NICWELLS from November 27th, 2017
Background on ~NICWELLS's case
GetHuman: ~NICWELLS - can you tell our other ABCMouse customers when your case took place?
~NICWELLS: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~NICWELLS a list of common ABCMouse problems)
~NICWELLS: "Refund a Charge" was why I was trying to call.
~NICWELLS's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NICWELLS: I spoke with the supervisor Laura and she was absolutely horrible, she refused to refund the charge and refused to let me speak with her boss. She told me I can tell you have used the site and I have not. I asked if there is a complaint department and she says yes. I asked to speak with them and she advised she is the complaint department. I was not refunded my money and I did not get to speak with anyone else. DO NOT USE ABC MOUSE, THEY ARE CROOKS!!
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~NICWELLS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NICWELLS: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~NICWELLS: For that I would say two out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~NICWELLS: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NICWELLS taken from his ABCMouse customer service problem that occurred on November 17th, 2017.