ABCMouse: could not cancel before they took money out of...
A ABCMouse customer review by GetHuman user ~Angry parent because of abc mo from November 25th, 2017
Background on ~Angry parent because of abc mo's case
GetHuman: ~Angry parent because of abc mo - can you tell our other ABCMouse customers when your case took place?
~Angry parent because of abc mo: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry parent because of abc mo a list of common ABCMouse problems)
~Angry parent because of abc mo: "Refund a Charge" was why I was trying to call.
~Angry parent because of abc mo's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry parent because of abc mo: could not cancel before they took money out of my account. And they did not refund them money and told us that we have to keep the year that was paid. Account activity showed that we never used the service after a few months after the first year of being with ABC mouse...
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Angry parent because of abc mo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry parent because of abc mo: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Angry parent because of abc mo: For that I would say one out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Angry parent because of abc mo: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry parent because of abc mo taken from his ABCMouse customer service problem that occurred on November 23rd, 2017.