ADT: I was left a message to call to make an appoint...
A ADT customer review by GetHuman user ~mcarlson from November 8th, 2017
Background on ~mcarlson's case
GetHuman: ~mcarlson - can you tell our other ADT customers when your case took place?
~mcarlson: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~mcarlson a list of common ADT problems)
~mcarlson: "Refund" was why I was trying to call.
~mcarlson's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcarlson: I was left a message to call to make an appointment. Their horrific phone tree has no option for service appointments, so I had to listen to endless information about my bill--which I did not need to know at all--before I finally was given the option to talk with a person--IN BILLING! Said person then transferred me to service, where I had to wait yet again. Then I spoke with someone who put me on hold for * minutes. The hold ended when a NEW PERSON came online, and I had to start all over again. It was not fun.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~mcarlson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcarlson: I'd give them a three out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~mcarlson: For that I would say two out of five.
GetHuman: And finally- any advice for other ADT customers?
~mcarlson: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcarlson taken from his ADT customer service problem that occurred on October 30th, 2017.