ADT: I have been trying to get through for ** min. A...
A ADT customer review by GetHuman user ~loucee 32 from November 14th, 2017
Background on ~loucee 32's case
GetHuman: ~loucee 32 - can you tell our other ADT customers when your case took place?
~loucee 32: Yup. It was evening, on November 5th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~loucee 32 a list of common ADT problems)
~loucee 32: "Update account information" was why I was trying to call.
~loucee 32's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loucee 32: I have been trying to get through for ** min. After about ** min a customer service rep answered didn't even try to help me and transferred my call. I am now waiting about ** min. I was considering reactivating an already existing system in our new home but now if this is what I have to go through every time I need help you can forget it. I am wasting my entire lunch hour, this is unacceptable. I have eveything beeping in my home and now a customer service rep answered and because I cannot activate it at this time they cannot help me. I will find a new company for a security system.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~loucee 32: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loucee 32: I'd give them a three out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~loucee 32: For that I would say four out of five.
GetHuman: And finally- any advice for other ADT customers?
~loucee 32: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loucee 32 taken from his ADT customer service problem that occurred on November 5th, 2017.