ADT: awful service techs knocked out my phone & TWO...
A ADT customer review by GetHuman user ~VERY UNHAPPY CUSTOMER from November 28th, 2017
Background on ~VERY UNHAPPY CUSTOMER's case
GetHuman: ~VERY UNHAPPY CUSTOMER - can you tell our other ADT customers when your case took place?
~VERY UNHAPPY CUSTOMER: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY UNHAPPY CUSTOMER a list of common ADT problems)
~VERY UNHAPPY CUSTOMER: "Technical support" was why I was trying to call.
~VERY UNHAPPY CUSTOMER's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY UNHAPPY CUSTOMER: awful service techs knocked out my phone & TWO MONTHS still no phones & after a flcker of lighting outside the alarm system when haywire and does not turn on any more, also billing incorrect. NO ONE WILL ASSIST JUST TRANSFER my calls. DO NOT GET USE THIS COMPANY.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~VERY UNHAPPY CUSTOMER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY UNHAPPY CUSTOMER: I'd give them a five out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~VERY UNHAPPY CUSTOMER: For that I would say two out of five.
GetHuman: And finally- any advice for other ADT customers?
~VERY UNHAPPY CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY UNHAPPY CUSTOMER taken from his ADT customer service problem that occurred on November 26th, 2017.