ADT: My neighbor emailed me to let me know my alarm...
A ADT customer review by GetHuman user ~Barb from November 28th, 2017
Background on ~Barb's case
GetHuman: ~Barb - can you tell our other ADT customers when your case took place?
~Barb: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~Barb a list of common ADT problems)
~Barb: "Cancel service" was why I was trying to call.
~Barb's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barb: My neighbor emailed me to let me know my alarm went off when I was out of town. I called ADT and was kept waiting for over an hour before a representative came on the line. It was **:**pm when I called...not unbelievably late. Burglaries often happen at night. ADT needs to have more staff to deal with these problems. I will be looking into changing to another alarm service.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~Barb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barb: I'd give them a four out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~Barb: For that I would say three out of five.
GetHuman: And finally- any advice for other ADT customers?
~Barb: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barb taken from his ADT customer service problem that occurred on November 25th, 2017.