AOL: ** min on line and no help at all. Now I can't...
A AOL customer review by GetHuman user ~Carole Williams from November 23rd, 2017
Background on ~Carole Williams's case
GetHuman: ~Carole Williams - can you tell our other AOL customers when your case took place?
~Carole Williams: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Carole Williams a list of common AOL problems)
~Carole Williams: "Overcharge/Strange charge" was why I was trying to call.
~Carole Williams's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carole Williams: ** min on line and no help at all. Now I can't reconnect to site. If Aol won't block the "inbox" takeover of my computer and won't even let me have AOL as my homepage, how good is your security. Do I have any security since Inbox took over? Why won't you help me get Inbox off of my computer?? Should I keep paying you monhly?? Please reply and offer some help.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Carole Williams: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carole Williams: I'd give them a four out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Carole Williams: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~Carole Williams: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carole Williams taken from his AOL customer service problem that occurred on November 13th, 2017.