AOL: the whole process took over * hours to cancel a...
A AOL customer review by GetHuman user GetHuman-129884 from November 23rd, 2017
Background on GetHuman-129884's case
GetHuman: GetHuman-129884 - can you tell our other AOL customers when your case took place?
GetHuman-129884: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-129884 a list of common AOL problems)
GetHuman-129884: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-129884's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-129884: the whole process took over * hours to cancel a free offer during the trial period before your credit card would be charged. but it took * minutes to sign up for the free offer...this is criminal
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-129884: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-129884: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-129884: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-129884: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-129884 taken from his AOL customer service problem that occurred on November 20th, 2017.