Our AOL accounts were cancelled *-** yrs. ago a...
A AOL customer review by GetHuman user ~agstefanelli from November 19th, 2017
Background on ~agstefanelli's case
GetHuman: ~agstefanelli - can you tell our other AOL customers when your case took place?
~agstefanelli: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~agstefanelli a list of common AOL problems)
~agstefanelli: "Complaint" was why I was trying to call.
~agstefanelli's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~agstefanelli: Our AOL accounts were cancelled *-** yrs. ago and found out this morning that someone sent an inappropriate email to all the contacts in my husband's contact list. I just spent over ** mins on the phone trying to speak to a human being and when I finally did, he couldn't help me because he was tech support and then made me wait another * mins. to transfer me to a cancellation rep..only to be told to call back later! I can't believe how terrible AOL is and am livid that we are still dealing with AOL NONSENSE and all of our AOL accounts should have been cancelled *-** yrs. ago!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~agstefanelli: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~agstefanelli: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~agstefanelli: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
~agstefanelli: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~agstefanelli taken from his AOL customer service problem that occurred on November 16th, 2017.