AOL: i waited an waited no one came to the phone thi...
A AOL customer review by GetHuman user ~tchairdresser@aol.com from November 27th, 2017
Background on ~tchairdresser@aol.com's case
GetHuman: ~tchairdresser@aol.com - can you tell our other AOL customers when your case took place?
~tchairdresser@aol.com: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~tchairdresser@aol.com a list of common AOL problems)
~tchairdresser@aol.com: "Refund a Charge" was why I was trying to call.
~tchairdresser@aol.com's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tchairdresser@aol.com: i waited an waited no one came to the phone this service is terrible its horrible i am calling from over seas and running up my phone bill calling aol and no one pick up my god this is terrible service PLEASE STOP TAKING MONEY OUT OF MY ACCOUNT I HAVE TALK TO MY BACK PLEASE AOL STOP IT STOP TAKING MONEY FROM MY ACCOUNT WITH OUT MY PERMISSION PLEASE STOP IT NOW I HAVE ASK U TIME AND TIME AGAIN AND U DISREGARD MY NOTICE PLEASE STOP NOW THANK U
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~tchairdresser@aol.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tchairdresser@aol.com: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~tchairdresser@aol.com: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
~tchairdresser@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tchairdresser@aol.com taken from his AOL customer service problem that occurred on November 25th, 2017.