AOL: Did not reach a person because we have the FREE...
A AOL customer review by GetHuman user ~Sandi from October 29th, 2017
Background on ~Sandi's case
GetHuman: ~Sandi - can you tell our other AOL customers when your case took place?
~Sandi: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandi a list of common AOL problems)
~Sandi: "Setup service" was why I was trying to call.
~Sandi's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandi: Did not reach a person because we have the FREE account with no live help. We use this account for backup only. Could not access account holder email even with a stored password. However, was able to reach the automated man who assigned a new password. Worked like a charm.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Sandi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandi: I'd give them a four out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Sandi: For that I would say three out of five.
GetHuman: And finally- any advice for other AOL customers?
~Sandi: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandi taken from his AOL customer service problem that occurred on October 27th, 2017.