Leave it to the idiots of AOL to make another c...
A AOL customer review by GetHuman user GetHuman-297069 from November 9th, 2017
Background on GetHuman-297069's case
GetHuman: GetHuman-297069 - can you tell our other AOL customers when your case took place?
GetHuman-297069: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297069 a list of common AOL problems)
GetHuman-297069: "Change plan" was why I was trying to call.
GetHuman-297069's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297069: Leave it to the idiots of AOL to make another customer service gaffe. I can't sign on to my account, and I have a project due. AOL FORCED me to "reset" my password --WHY????? I did not ASK to have it reset. Once again, AOL has proved it's horrible business judgment and bad rapport with its customers. Yours is a rinky dink program that cannot serve the needs of customers who have actual business to do. AND which one of your fine executive had the bright idea to do this trick when customer service is closed? I can't think of anything more emblematic of AOL's idiocy and more motivating to leave this service than this experience. How many customers do you have to lose before you begin to examine your stupid management habits? If I were as big a fool in my job as AOL is with its so-called service, I would have been fired long ago.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-297069: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297069: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-297069: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-297069: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297069 taken from his AOL customer service problem that occurred on November 2nd, 2017.