AOL: No human help with technical issues unless*you...
A AOL customer review by GetHuman user GetHuman-224991 from November 25th, 2017
Background on GetHuman-224991's case
GetHuman: GetHuman-224991 - can you tell our other AOL customers when your case took place?
GetHuman-224991: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224991 a list of common AOL problems)
GetHuman-224991: "Service problem" was why I was trying to call.
GetHuman-224991's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224991: No human help with technical issues unless*you signup or pay for AOL affinity service*at $**.** per month. If you are calling about your free account, too bad they won't help.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-224991: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224991: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-224991: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-224991: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224991 taken from his AOL customer service problem that occurred on November 24th, 2017.