AOL: I HAVE BEEN WAITING FOR TECH SUPPORT FOR OVER...
A AOL customer review by GetHuman user ~KGUTFREUND from November 26th, 2017
Background on ~KGUTFREUND's case
GetHuman: ~KGUTFREUND - can you tell our other AOL customers when your case took place?
~KGUTFREUND: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~KGUTFREUND a list of common AOL problems)
~KGUTFREUND: "Setup service" was why I was trying to call.
~KGUTFREUND's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KGUTFREUND: I HAVE BEEN WAITING FOR TECH SUPPORT FOR OVER * HOUR, FIRST I GOT SOME PERSON WHO DOES PC'S ONLY, HE CONNECTED ME TO A MAC SPECIALIST AND I AM STILL HOLDING AND JUST NOW*SOMEBODY ANSWERED AND HUNG UP, IT USED TO BE THE AUTOMATIC FIRST RESPONCE THEY*WOULD ASK YOU IF YOU USE A PC OR A MAC.*NOW I WASTED OVER AN HOUR OF MY TIME AND MY PROBLEM IS UNRESOVED, IF THIS GOES*ON I WILL HAVE TO CANCEL MY PAID ACCOUNTSUBSCRIPTION*KURT GUTFREUND
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~KGUTFREUND: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KGUTFREUND: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~KGUTFREUND: For that I would say three out of five.
GetHuman: And finally- any advice for other AOL customers?
~KGUTFREUND: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KGUTFREUND taken from his AOL customer service problem that occurred on November 22nd, 2017.