AOL: Your service *****, and your automated system s...
A AOL customer review by GetHuman user ~clasicat from November 7th, 2017
Background on ~clasicat's case
GetHuman: ~clasicat - can you tell our other AOL customers when your case took place?
~clasicat: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~clasicat a list of common AOL problems)
~clasicat: "Hacked Account" was why I was trying to call.
~clasicat's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clasicat: Your service *****, and your automated system *****. You do not have live bodies because you are AFRAID of what the public is going to tell you. You **** at business courtesy and etiquette with the most horrific answering system. There is absolutely no way to get to a liver person and the majority of your phone numbers that are listed do not work. No wonder everyone wants to go to other providers. YOU ****!!!!!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~clasicat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clasicat: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~clasicat: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~clasicat: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clasicat taken from his AOL customer service problem that occurred on November 2nd, 2017.