AT&T Business: How am I supposed to run a business, (that RELI...
A AT&T Business customer review by GetHuman user ~CJ661 from November 5th, 2017
Background on ~CJ661's case
GetHuman: ~CJ661 - can you tell our other AT&T Business customers when your case took place?
~CJ661: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~CJ661 a list of common AT&T Business problems)
~CJ661: "Setup service" was why I was trying to call.
~CJ661's review of AT&T Business customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CJ661: How am I supposed to run a business, (that RELIES on Internet service).. when the Internet won't even work?! AND they can't even have anyone out here to fix it until tomorrow? Should've stuck with BRIGHTHOUSE! They send out their technicians within a ** minute period!!
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~CJ661: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CJ661: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~CJ661: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~CJ661: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CJ661 taken from his AT&T Business customer service problem that occurred on October 28th, 2017.