AT&T Go Phone: Fought with them about refunding a GoPhone purc...

A AT&T Go Phone customer review by GetHuman user ~ma from November 23rd, 2017

Background on ~ma's case

GetHuman: ~ma - can you tell our other AT&T Go Phone customers when your case took place?
~ma: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
~ma: I used the 800-901-9878 number I found for on the GetHuman AT&T Go Phone customer phone number page I was on: AT&T Go Phone Customer Service Phone Number
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~ma a list of common AT&T Go Phone problems)
~ma: "Billing issue" was why I was trying to call.

~ma's review of AT&T Go Phone customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ma: Fought with them about refunding a GoPhone purchase due to no service. They argued repeatedly and basically said that it was my problem, and they wouldn't do anything about it. Now I have a nice, expensive paperweight that has unlimited text, talk, and *.*Gb of data that I can't use.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~ma: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ma: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~ma: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~ma: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ma taken from his AT&T Go Phone customer service problem that occurred on November 20th, 2017.

AT&T Go Phone

3.29 of 5 stars | 141 reviews
AT&T Go Phone ReviewsAT&T Go Phone's Phone NumberAll AT&T Go Phone contact info

~ma's AT&T Go Phone Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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