AT&T Go Phone: I bought a prepaid card and managed to scratch...
A AT&T Go Phone customer review by GetHuman user ~anonymous from November 16th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other AT&T Go Phone customers when your case took place?
~anonymous: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common AT&T Go Phone problems)
~anonymous: "Technical or service issues" was why I was trying to call.
~anonymous's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I bought a prepaid card and managed to scratch the pin code right off. The store I bought it from wouldn't help me- or the customer service rep but she dug into and straightened everything out. It took a while because of the calls she had to make but I am very, very happy. For once a GREAT C.S Rep. THANK YOU!!
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his AT&T Go Phone customer service problem that occurred on November 11th, 2017.