AT&T Go Phone: I have to admit I was VERY surprised that not o...
A AT&T Go Phone customer review by GetHuman user ~KittyCat from November 23rd, 2017
Background on ~KittyCat's case
GetHuman: ~KittyCat - can you tell our other AT&T Go Phone customers when your case took place?
~KittyCat: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~KittyCat a list of common AT&T Go Phone problems)
~KittyCat: "Complaint" was why I was trying to call.
~KittyCat's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KittyCat: I have to admit I was VERY surprised that not only did I get to speak to a real human after only a few prompts in the beginning, but I was connected to a call center in California (me being from Texas, that is important!!) so they spoke clearly and were not reading from a script. VERY HAPPY!!
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~KittyCat: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KittyCat: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~KittyCat: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~KittyCat: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KittyCat taken from his AT&T Go Phone customer service problem that occurred on November 19th, 2017.