AT&T Go Phone: WE GOT AN IPHONE W. SIM, AND EVERY CALL TO GOPH...
A AT&T Go Phone customer review by GetHuman user ~Junkbomb from November 26th, 2017
Background on ~Junkbomb's case
GetHuman: ~Junkbomb - can you tell our other AT&T Go Phone customers when your case took place?
~Junkbomb: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~Junkbomb a list of common AT&T Go Phone problems)
~Junkbomb: "Billing issue" was why I was trying to call.
~Junkbomb's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Junkbomb: WE GOT AN IPHONE W. SIM, AND EVERY CALL TO GOPH.*UCKED UP! DUNNO WHAT COUNTRY I AM GETTING, BUT THEY ARE DEFINITELY SPEAKING ENGLISH AS A TANGENTAL INTEREST..IDIOSYNCRATIC SPEECCH, EASILY LAUGHING OR P.O'D AT QUESTIONING WHAT THEY ARE SAYING...AND GOD FORBID IF YOU CONTACT A SUPERVISOR-THAT PERSON IS SWEAT SHOP TRAINED, EVEN WORSE AT ASKING STRANGE SPANGLISH DEFENSIVE QUESTIONS..WHOLE ENTERPRISE SHOULD BE "WHADDYAWANTPHONE"?! GO WITH CRICKET*VIRGIN!!!!
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~Junkbomb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Junkbomb: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~Junkbomb: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~Junkbomb: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Junkbomb taken from his AT&T Go Phone customer service problem that occurred on November 20th, 2017.