AT&T Go Phone: Got my Go phone in July ****. Evidently the pe...
A AT&T Go Phone customer review by GetHuman user GetHuman-westbro2 from November 29th, 2017
Background on GetHuman-westbro2's case
GetHuman: GetHuman-westbro2 - can you tell our other AT&T Go Phone customers when your case took place?
GetHuman-westbro2: Yes I can. It was late at night, on November 25th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-westbro2 a list of common AT&T Go Phone problems)
GetHuman-westbro2: "Technical or service issues" was why I was trying to call.
GetHuman-westbro2's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-westbro2: Got my Go phone in July ****. Evidently the person who had my number before has not paid any bills and therefore I have been getting dunned every day. They are using all my minutes and when I try to call these companies back they will not talk to you unless you have an account number. I am self employed and purchased this phone for my customers to call me direct. Mostly I get call from directv, fingerhut,. You should let numbers sit idle for awhile before giving out to unsuspected customers. What a waste of my money. I am stuck as I had to go ahead and put this number on my letterhead.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
GetHuman-westbro2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-westbro2: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
GetHuman-westbro2: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
GetHuman-westbro2: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-westbro2 taken from his AT&T Go Phone customer service problem that occurred on November 25th, 2017.