AT&T Go Phone: I tried using the chat link available to the ri...
A AT&T Go Phone customer review by GetHuman user ~TDD from November 25th, 2017
Background on ~TDD's case
GetHuman: ~TDD - can you tell our other AT&T Go Phone customers when your case took place?
~TDD: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~TDD a list of common AT&T Go Phone problems)
~TDD: "Technical or service issues" was why I was trying to call.
~TDD's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TDD: I tried using the chat link available to the right, and got a nice message that they will email me within an hour. That isn't friggn chat it's email. AT&T should treat prepaid users like Gods because they are always going to get their money from us because we pay for it before we use the service. I'm am sick of getting the run around on trying to contact them with a problem. Going to net**
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~TDD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TDD: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~TDD: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~TDD: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TDD taken from his AT&T Go Phone customer service problem that occurred on November 20th, 2017.