AT&T Go Phone: Repeatedly loss the connection (and I am suppos...
A AT&T Go Phone customer review by GetHuman user ~Steve from November 11th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other AT&T Go Phone customers when your case took place?
~Steve: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common AT&T Go Phone problems)
~Steve: "Cancel or change services" was why I was trying to call.
~Steve's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: Repeatedly loss the connection (and I am supposedly in an excellent service area) trying to address the issue with customer service who put you through an exercise that results in nothing...except being able to * out of ten times make a call without the dreaded "no service" message popping up....(even when standing in the middle of Main Street), PS....I guarantee you you do not want to hear about the other * hours of dialog....starting with a sales person who guaranteed a their sim card would work in my old phone....nor the voice quality.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~Steve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~Steve: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his AT&T Go Phone customer service problem that occurred on November 4th, 2017.