AT&T Tech Support: Talk to a young women in Ohio, ask me for ID to...
A AT&T Tech Support customer review by GetHuman user GetHuman-380200 from November 27th, 2017
Background on GetHuman-380200's case
GetHuman: GetHuman-380200 - can you tell our other AT&T Tech Support customers when your case took place?
GetHuman-380200: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380200 a list of common AT&T Tech Support problems)
GetHuman-380200: "Refund a Charge" was why I was trying to call.
GetHuman-380200's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380200: Talk to a young women in Ohio, ask me for ID to make sure I was who I said I was. Ask about me the issue on my wife phone, she had it at work. Email me info to fix if if she could not call her at work, which she did. Fix the problem. Great job**
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
GetHuman-380200: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380200: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
GetHuman-380200: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
GetHuman-380200: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380200 taken from his AT&T Tech Support customer service problem that occurred on November 25th, 2017.