AT&T U-Verse: *th call to get issue resolved. the manager hu...
A AT&T U-Verse customer review by GetHuman user ~upset from November 28th, 2017
Background on ~upset's case
GetHuman: ~upset - can you tell our other AT&T U-Verse customers when your case took place?
~upset: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common AT&T U-Verse problems)
~upset: "Lower my bill" was why I was trying to call.
~upset's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset: *th call to get issue resolved. the manager hung up on me. I've been extremely patient, no inappropriate language, I've worked in a call center, I'm not disrespectful. ATT customer service IS HORRIBLE!!!! Every time I'm told it's ATT policy that a manager return calls within * to ** days, it's never happened.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~upset: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~upset: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~upset: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his AT&T U-Verse customer service problem that occurred on November 19th, 2017.