AT&T U-Verse: Waited for well over an hour on hold for a repr...
A AT&T U-Verse customer review by GetHuman user ~H from November 22nd, 2017
Background on ~H's case
GetHuman: ~H - can you tell our other AT&T U-Verse customers when your case took place?
~H: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~H a list of common AT&T U-Verse problems)
~H: "Cancel or Change Account" was why I was trying to call.
~H's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~H: Waited for well over an hour on hold for a representative in my attempt to cancel*renegotiate service. No one answered and I gave up. Definitely switching to TimeWarner now.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~H: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~H: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~H: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~H: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~H taken from his AT&T U-Verse customer service problem that occurred on November 15th, 2017.