AT&T U-Verse: The number was fast and got me to a new custome...
A AT&T U-Verse customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other AT&T U-Verse customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common AT&T U-Verse problems)
~Anonymous: "Lower my bill" was why I was trying to call.
~Anonymous's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The number was fast and got me to a new customer sales rep, but she just pushed me to go with a more expensive plan even though I told her I was calling to set up one of the packages I was looking at online. After repeated attempts to get the simple services I saw online, I ended up telling them I'd call back and just entered everything myself on the website.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his AT&T U-Verse customer service problem that occurred on November 26th, 2017.