AT&T U-Verse: I went to the At&t store in rogers t*o complain...

A AT&T U-Verse customer review by GetHuman user GetHuman-424743 from November 22nd, 2017

Background on GetHuman-424743's case

GetHuman: GetHuman-424743 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-424743: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-424743: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-424743 a list of common AT&T U-Verse problems)
GetHuman-424743: "Account Access" was why I was trying to call.

GetHuman-424743's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-424743: I went to the At&t store in rogers t*o complain and replace my samsung s* active which was only * months old and failed. Dan, the Rogers store manager, he gave me a number to AT&T "legal Department" which turned out to be the number to Bally's swim and fitness. I returned to the store and spoke to the manager "Dan". he didn't like my tone as much as I didn't like his customer service skills. He called the police to have me removed. Rogers PD showed and asked me what the problem was, I told them incredibly poor customer service. I left the store with the police officer after I had spoke with customer service on the phone and they had calmed the situation, but did not resolve it. I left "the store of lies" (AT&T in Rogers MN) then came home to deal with corporate. I read several reviews which stated That Randall Stephens (The CEO of AT&&T) whom apparently doesn't care about customer and resides in San Antonio Texas. Simply put,At&t doesn't care about anyone, all they care is about is yo
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-424743: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-424743: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-424743: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-424743: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-424743 taken from his AT&T U-Verse customer service problem that occurred on November 13th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-424743's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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