AT&T U-Verse: I called to get service and they set it for * d...
A AT&T U-Verse customer review by GetHuman user ~denisea1300 from November 26th, 2017
Background on ~denisea1300 's case
GetHuman: ~denisea1300 - can you tell our other AT&T U-Verse customers when your case took place?
~denisea1300 : Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~denisea1300 a list of common AT&T U-Verse problems)
~denisea1300 : "Overcharge/Strange charge" was why I was trying to call.
~denisea1300 's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~denisea1300 : I called to get service and they set it for * days after i called then i got an email saying i wouldn't get the service on till * weeks after the date they frist gave me. And their customer service well all they can do is say how sorry they are about stuff they have no control over. I would never ever tell anybody about their services. They really really ****...
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~denisea1300 : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~denisea1300 : I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~denisea1300 : For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~denisea1300 : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~denisea1300 taken from his AT&T U-Verse customer service problem that occurred on November 19th, 2017.