AT&T U-Verse: Automated answering system directed me to a liv...
A AT&T U-Verse customer review by GetHuman user ~Gazz from November 27th, 2017
Background on ~Gazz's case
GetHuman: ~Gazz - can you tell our other AT&T U-Verse customers when your case took place?
~Gazz: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Gazz a list of common AT&T U-Verse problems)
~Gazz: "Complaint" was why I was trying to call.
~Gazz's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gazz: Automated answering system directed me to a live knowledgeable tech with only one or two menu selections. Fast resolution & very good employee performance.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Gazz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gazz: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Gazz: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Gazz: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gazz taken from his AT&T U-Verse customer service problem that occurred on November 24th, 2017.