AT&T U-Verse: I never got to talk to a person. I paid in adv...
A AT&T U-Verse customer review by GetHuman user ~Kitty from November 26th, 2017
Background on ~Kitty's case
GetHuman: ~Kitty - can you tell our other AT&T U-Verse customers when your case took place?
~Kitty: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Kitty: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~Kitty a list of common AT&T U-Verse problems
~Kitty: "Complaint" was why I was trying to call.
~Kitty's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kitty: I never got to talk to a person. I paid in advance for ** months (******). I only bought *** minutes and AT & T u-verse calls me every day and leaves a voicemail asking me to call them about paying my account. It's already paid and it uses up precious minutes to get this harassing daily voicemail. I can't talk to a human and request that this harassment be stopped. I don't know what to do!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Kitty: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kitty: I'd give them a four out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Kitty: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Kitty: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kitty taken from his AT&T U-Verse customer service problem that occurred on November 17th, 2017.
2.27 of 5 stars | 450 reviewsAT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~Kitty's AT&T U-Verse Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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