AT&T U-Verse: The worst customer service I have ever dealt wi...

A AT&T U-Verse customer review by GetHuman user ~Savvy13 from November 25th, 2017

Background on ~Savvy13's case

GetHuman: ~Savvy13 - can you tell our other AT&T U-Verse customers when your case took place?
~Savvy13: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Savvy13: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Savvy13 a list of common AT&T U-Verse problems)
~Savvy13: "Account access" was why I was trying to call.

~Savvy13's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Savvy13: The worst customer service I have ever dealt with. Left me without internet, cable, and phone service for ** days. Always blaming the computer for canceling my appointments. Nobody ever showed up. Had * accounts opened with not one working. Idiot people telling me they would call me back. NEVER!!! I needed internet so I upgraded my gigs on my cell account. I wanted that reimbursed since it was their fault I had no internet in my house. They would not give me a $** refund. So now you lose my $*** a month I have paid for * years. All for $**. Dumb mother*******!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Savvy13: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Savvy13: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Savvy13: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Savvy13: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Savvy13 taken from his AT&T U-Verse customer service problem that occurred on November 23rd, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~Savvy13's AT&T U-Verse Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T U-Verse, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T U-Verse in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!