AT&T U-Verse: I really hate at&t now!!!!! I recently moved in...
A AT&T U-Verse customer review by GetHuman user ~At&t terriible from November 25th, 2017
Background on ~At&t terriible's case
GetHuman: ~At&t terriible - can you tell our other AT&T U-Verse customers when your case took place?
~At&t terriible: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~At&t terriible a list of common AT&T U-Verse problems)
~At&t terriible: "Cancel service" was why I was trying to call.
~At&t terriible's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~At&t terriible: I really hate at&t now!!!!! I recently moved in to a new place and i was forced to get a contract with at&t because they are the only service providers available. I am a gamer and i can tell you one thing, at&t is not gamer friendly or people friendly. i contacted customer service today to let them know that i was having problems with the nat type being set to moderate instead to open, i was then told that the problem was not at&t and that the problem was my xbox. i tried to get help but instead they kept me on hold for ** minutes for no help at all. they then old me that they needed to send a technician over so that he can check the connection but that i would have to pay $***. i mean come on, when will at&t get people that know exactly what they are doing. i never wanted to get at&t ever again, i made a promise to myself but considering that they were the only internet providers i had no choice. I never once had a problem with xfinity. their customer service was fantastic and they a
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~At&t terriible: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~At&t terriible: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~At&t terriible: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~At&t terriible: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~At&t terriible taken from his AT&T U-Verse customer service problem that occurred on November 17th, 2017.