AT&T U-Verse: Serves is bad

A AT&T U-Verse customer review by GetHuman user GetHuman-hopejazz from December 2nd, 2017

Background on GetHuman-hopejazz's case

GetHuman: GetHuman-hopejazz - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-hopejazz: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-hopejazz: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hopejazz a list of common AT&T U-Verse problems)
GetHuman-hopejazz: "Lost phone" was why I was trying to call.

GetHuman-hopejazz's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hopejazz: Serves is bad
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-hopejazz: I have had U Verse for years live in small town its spring time and again my service cuts out every to min this will last all summer.This has happen for the last years. They know cables and wires need replaced in by town and refuse to fix them I was told by all the repair man its not cost efficient to at&t to fix it, but they want my check every month so again I will be demanding money off my bill because its not cost efficient for me to pay for serves I'm not getting. This is the worst serves DON'T GET U verse
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-hopejazz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hopejazz: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-hopejazz: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-hopejazz: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hopejazz taken from his AT&T U-Verse customer service problem that occurred on November 25th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-hopejazz's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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