AT&T U-Verse: I went to an AT&T store to inquire about my upc...

A AT&T U-Verse customer review by GetHuman user GetHuman-400502 from November 23rd, 2017

Background on GetHuman-400502's case

GetHuman: GetHuman-400502 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-400502: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-400502: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400502 a list of common AT&T U-Verse problems)
GetHuman-400502: "Account access" was why I was trying to call.

GetHuman-400502's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400502: I went to an AT&T store to inquire about my upcoming upgrade and learned that I would be charged an additional $***per line (we have * lines) once I upgrade. I told the AT&T Rep that he must be mistaken since I have always paid $*** up-front when I upgrade and have never had to pay additional monthly fees. Well it turns out AT&T changed my family talk nation plan to the mobile share value plan which requires the additional $** monthly fee PER LINE once you upgrade to a new phone. That's a total of $****month for all * lines that AT&T failed to mention when they coerced me to switch plans. AT&T called me and my family members numerous times per day until we switched to the mobile share value plan. AT&T failed to mention the additional $***per line once we upgrade to a new phone. Now AT&T states that I must pay the additional $***per line once I upgrade even though I waited two years (per my contract) to upgrade and get a new phone. I contacted customer care and requested a supervisor r
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-400502: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400502: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-400502: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-400502: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400502 taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-400502's AT&T U-Verse Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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