AT&T U-Verse: Athena in customer retention told me she had...
A AT&T U-Verse customer review by GetHuman user ~miguelbgood from November 23rd, 2017
Background on ~miguelbgood's case
GetHuman: ~miguelbgood - can you tell our other AT&T U-Verse customers when your case took place?
~miguelbgood: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~miguelbgood a list of common AT&T U-Verse problems)
~miguelbgood: "Overcharge/Strange charge" was why I was trying to call.
~miguelbgood's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~miguelbgood: Athena in customer retention told me she had $**.** a mo. locked in on my account. *Then I get a bill for $***month.*Spent ** min. on phone on Fri. No resolution and had to go.*Called again today and so far have spent ** min on the phone without even being able to talk to anyone. *This is the "we are the phone company, we don't HAVE to care" type service SNL made fun of years ago. *ATT cust. service is the WORST - right up there with Time Warner.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~miguelbgood: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~miguelbgood: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~miguelbgood: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~miguelbgood: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~miguelbgood taken from his AT&T U-Verse customer service problem that occurred on November 15th, 2017.