AT&T U-Verse: They threaten to cut you off and when trying to...
A AT&T U-Verse customer review by GetHuman user GetHuman-22339 from November 25th, 2017
Background on GetHuman-22339's case
GetHuman: GetHuman-22339 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-22339: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22339 a list of common AT&T U-Verse problems)
GetHuman-22339: "Service Outage" was why I was trying to call.
GetHuman-22339's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22339: They threaten to cut you off and when trying to pay your bill, they're closed and try to simply sign up to create an online account....That's even worse. I have a very large audience in my business which I'll forward this incredibly poor service.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-22339: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22339: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-22339: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-22339: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22339 taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.