AT&T U-Verse: Att is freaken a freaking joke. I am sick of my...

A AT&T U-Verse customer review by GetHuman user GetHuman-370925 from November 21st, 2017

Background on GetHuman-370925's case

GetHuman: GetHuman-370925 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-370925: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-370925: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370925 a list of common AT&T U-Verse problems)
GetHuman-370925: "Cancel or Change Account" was why I was trying to call.

GetHuman-370925's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370925: Att is freaken a freaking joke. I am sick of my internet not working and not being able to talk to anyone who knows anything. I have tried and tried. I am so pissed right now. Sick of talking to a RECORDED DOUCHE BAG, GIVE ME A REAL PERSON. HORRIBLE CUSTOMER SERVICE. I want my internet to WORK. Please call during normal buisness hours? How bout get my **** to work and I won't need to call ever. I have setup automatic bill pay probably paid more than I should on several accastions and still NO freaken internet. NO competition equals att ***** SO FREAKEN BAD.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-370925: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370925: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-370925: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-370925: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370925 taken from his AT&T U-Verse customer service problem that occurred on November 20th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-370925's AT&T U-Verse Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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