AT&T U-Verse: AT&T V-Verse won...all I wanted to do was cance...

A AT&T U-Verse customer review by GetHuman user ~Gillian from November 23rd, 2017

Background on ~Gillian's case

GetHuman: ~Gillian - can you tell our other AT&T U-Verse customers when your case took place?
~Gillian: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Gillian: I used the 800-592-3541 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~Gillian a list of common AT&T U-Verse problems
~Gillian: "Service Outage" was why I was trying to call.

~Gillian's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gillian: AT&T V-Verse won...all I wanted to do was cancel a movie my husband bought by mistake but all I got was attempts to add to our U-Verse package, don't text and drive and God bless you's. I give up.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Gillian: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gillian: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Gillian: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Gillian: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gillian taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews
AT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~Gillian's AT&T U-Verse Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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