AT&T U-Verse: Kept on phone for hours trying to get service...
A AT&T U-Verse customer review by GetHuman user GetHuman-380502 from November 28th, 2017
Background on GetHuman-380502's case
GetHuman: GetHuman-380502 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-380502: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-380502 a list of common AT&T U-Verse problems)
GetHuman-380502: "Service problem" was why I was trying to call.
GetHuman-380502's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-380502: Kept on phone for hours trying to get service, internet speed, channels,etc. that I was promised when I ordered and on a call later. Promised internet would be faster than previous. Not! The list goes on and on.*A total nightmare and it's not settled. I am handicapped and the stress has made me ill.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-380502: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-380502: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-380502: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-380502: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-380502 taken from his AT&T U-Verse customer service problem that occurred on November 20th, 2017.