AT&T U-Verse: My Internet speed is significantly slower than...

A AT&T U-Verse customer review by GetHuman user GetHuman-jmgreen from December 1st, 2017

Background on GetHuman-jmgreen's case

GetHuman: GetHuman-jmgreen - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-jmgreen: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-jmgreen: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jmgreen a list of common AT&T U-Verse problems)
GetHuman-jmgreen: "Cancel service" was why I was trying to call.

GetHuman-jmgreen's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jmgreen: My Internet speed is significantly slower than what is advertised in my plan.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jmgreen: When I renewed my service, I picked the faster, **mbps connection and for the first couple months, I actually received the advertised speed. But now, for like the past ** months, I pay for the **mbps plan and consistently test at around **mbps. I have performed all troubleshooting steps and had a technician come to my residence to replace equipment. I have disconnected all devices other than my computer and reset the gateway. The technician even came and replaced the gateway. I had also tested on multiple devices and all test the same. I am getting extremely frustrated with ATT and their unwillingness to either fix the issue or reduce my bill to reflect the service that I am actually receiving from them.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-jmgreen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jmgreen: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-jmgreen: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-jmgreen: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jmgreen taken from his AT&T U-Verse customer service problem that occurred on November 28th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-jmgreen's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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