AT&T U-Verse: Short and sweet. Screwed me after my deployment...
A AT&T U-Verse customer review by GetHuman user GetHuman-140085 from November 25th, 2017
Background on GetHuman-140085's case
GetHuman: GetHuman-140085 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-140085: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140085 a list of common AT&T U-Verse problems)
GetHuman-140085: "Cancel service" was why I was trying to call.
GetHuman-140085's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140085: Short and sweet. Screwed me after my deployment to Afghanistan I come back to a collection agency after all paper work was submitted, also quoted me ** a month after tax and everything with my military discount. ,bill ended up **! **** company I came back for a *nd try **** ed me again! Save your money do prepaid
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-140085: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140085: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-140085: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-140085: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140085 taken from his AT&T U-Verse customer service problem that occurred on November 22nd, 2017.