AT&T U-Verse: WARNING!*I have been battling att uverse to sen...

A AT&T U-Verse customer review by GetHuman user ~Hungryinchicago from November 25th, 2017

Background on ~Hungryinchicago's case

GetHuman: ~Hungryinchicago - can you tell our other AT&T U-Verse customers when your case took place?
~Hungryinchicago: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Hungryinchicago: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Hungryinchicago a list of common AT&T U-Verse problems)
~Hungryinchicago: "Overcharge/Strange charge" was why I was trying to call.

~Hungryinchicago's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hungryinchicago: WARNING!*I have been battling att uverse to send me paper bills for * months. In * months they have still been unable to send me a a paper bill so I can pay that way. I made a payment on ***** online of course since I have yet to receive ANY paper bills. On **** I received a $** suspension of service charge for a late payment. After arguing with att for ** minutes that I was not notified of this "late" charge at all, nor should it be late because i made a payment less than a month ago, they told me that it can take up to * bill cycles to receive your bill* suspension notice, and that the $** charge was unrefutable. Obviously by this point I wanted to simply end my horrible att service. Well, that would be a $*** early termination fee. So now, Every * weeks I have to check my att account because in * weeks, you can receive a late payment fee of $**, so be cautious and watch out because att can give you a unrefutable "late" fee at a moments notice and theres not a thing you can do about
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Hungryinchicago: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hungryinchicago: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Hungryinchicago: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Hungryinchicago: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hungryinchicago taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~Hungryinchicago's AT&T U-Verse Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T U-Verse, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T U-Verse in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!