AT&T U-Verse: WARNING!*I have been battling att uverse to sen...
A AT&T U-Verse customer review by GetHuman user ~Hungryinchicago from November 25th, 2017
Background on ~Hungryinchicago's case
GetHuman: ~Hungryinchicago - can you tell our other AT&T U-Verse customers when your case took place?
~Hungryinchicago: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Hungryinchicago a list of common AT&T U-Verse problems)
~Hungryinchicago: "Overcharge/Strange charge" was why I was trying to call.
~Hungryinchicago's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hungryinchicago: WARNING!*I have been battling att uverse to send me paper bills for * months. In * months they have still been unable to send me a a paper bill so I can pay that way. I made a payment on ***** online of course since I have yet to receive ANY paper bills. On **** I received a $** suspension of service charge for a late payment. After arguing with att for ** minutes that I was not notified of this "late" charge at all, nor should it be late because i made a payment less than a month ago, they told me that it can take up to * bill cycles to receive your bill* suspension notice, and that the $** charge was unrefutable. Obviously by this point I wanted to simply end my horrible att service. Well, that would be a $*** early termination fee. So now, Every * weeks I have to check my att account because in * weeks, you can receive a late payment fee of $**, so be cautious and watch out because att can give you a unrefutable "late" fee at a moments notice and theres not a thing you can do about
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Hungryinchicago: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hungryinchicago: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Hungryinchicago: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Hungryinchicago: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hungryinchicago taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.